Making a return

At Adada, we want you to be completely satisfied with our products. We give you 30 days from the date of receipt to return or exchange an item that does not meet your expectations. Returns are made at the customer's expense by the carrier of their choice. A full refund will be made upon receipt of your return.


How do I return an item?

Please send an e-mail to info@adada.fr to inform us of your return. When you receive your order, please keep the accompanying documents in case you need to return or exchange an item. Please also keep any emails you receive regarding your order, as they may contain important information.

Returns can only be requested within 30 days of the product shipment date.

Returns should be sent to
Adada Gmbh
Motzstrasse 16a
10777 Berlin
Germany

Returned items must be in their original packaging and in new condition, otherwise they will be refused and returned to you. Items may be returned within 30 days of receipt. Certain sale items may be excluded from this return policy.

Return of damaged or defective goods

Damaged goods are items that have been damaged in transit. If you receive a package with obvious damage, please refuse delivery. If you have already accepted the package and find that it has been damaged in transit, please contact Adada immediately by e-mail at info@adada.fr with a telephone number where we can reach you.

If you receive damaged goods, please retain all packaging and documentation enclosed with the shipment. If you attempt to return the goods yourself, we may not be able to make a claim against the carrier and we may not be able to refund you.

If your merchandise is defective, please contact Adada Customer Service by e-mail at info@adada.fr and include a phone number where we can reach you.

Questions or changes to orders

If you have recently placed an order on adadastore.com and need information about it or wish to change your order, please contact us by e-mail at info@adada.fr and provide a phone number where we can reach you.

As we begin processing your order as soon as we receive it, it may not be possible to make changes.