Return policy
Return policy
At Adada, we want you to be completely satisfied with our products. We give you 30 days from the date of receipt to return or exchange an item that does not meet your expectations. Returns are on the customers expense by the carrier of your choise. Full refund will be processed upon receipt of your return.
How do I return an item?
Please send an email to info@adada.fr and tell us about your return. When you receive your order, please keep the accompanying documents in case you need to return or exchange an item. Please also keep any e-mails you receive regarding your order, as they may contain important information.
Returns can only be requested within 30 days of the product dispatch date.
Returns must be send to:
Adada Gmbh
Motzstrasse 16a
10777 Berlin
Germany
Returned items must be in their original packaging and in new condition, otherwise they will be refused and returned to you. Items will be accepted for return within 30 days of receipt. Certain sale items may be excluded from this return policy.
Damaged or defective product returns
Damaged goods are items that have been damaged in transit. If a shipment arrives at your door with obvious shipping damage, please refuse the delivery. If you have already accepted the shipment and find that it is damaged in transit, please contact Adada immediately by email at info@adada.fr and include a phone number where we can reach you.If you receive damaged goods, please save all packaging and documentation. If you attempt to return the product yourself, we may not be able to make a claim against the carrier and you may not receive credit for the return. If your order is defective, please contact Adada's customer service by email at info@adada.fr and include a phone number where we can reach you.
Order questions or changes
If you have recently placed an order on the adadastore.com website and need information about it or would like to change it, please contact us by email at info@adada.fr and include a phone number where we can reach you. Since we begin processing your order as soon as we receive it, it may not be possible to make changes to your order.
